Data Protection Policy

Data We Gather

We gather and manage various types of personal information, including:

2. Usage of Your Data

Your personal information is used for these purposes:

• Service Delivery and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements with care. This includes verifying your identity to confirm compliance with our rental criteria. We streamline the processes for collecting and returning vehicles. Additionally, we manage payments, deposits, and any associated charges to ensure a smooth transaction experience.
• Customer Communication for Service Delivery and Support:
  • We send booking confirmations, rental updates, and essential information. Our team addresses your inquiries and offers customer support. We inform you about any changes to our services or policies.
• Marketing Consents and Legitimate Interests:
  • We may send you promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you wish.
• Enhancing Services for Our Customers:
  • Evaluating website interactions to refine user experience and site performance. Conducting assessments to improve our vehicle offerings and overall services.
• Regulatory Adherence (Legal Requirement):
  • Adhering to legal and regulatory standards, managing tax obligations, and safeguarding against fraud. Addressing conflicts and upholding our terms of service.

Data Sharing Practices

Sharing Your Information

• Service Partnerships: We collaborate with third-party companies like payment processors and IT support to deliver our services. These partners are required to safeguard your data.

Your personal information is not sold to third parties.

Data Protection

At Nelson Car Hire, we take the protection of your personal information seriously. We employ various technical and organizational measures, such as encryption, access restrictions, secure servers, and routine security evaluations, to guard against unauthorized access or data breaches. Nonetheless, it's important to acknowledge that no electronic communication or storage method can guarantee complete security.

Data Retention Policy

We retain your personal information only for the duration necessary to achieve the purposes for which it was collected. This includes compliance with legal, accounting, and reporting obligations. The length of time we keep your data varies based on the type of information and the specific context of its processing.

Your Rights and Choices

Your Rights Under UK Data Protection Law

• Accessing Your Information: Obtain a copy of your personal information records.

For any inquiries regarding your rights, please reach out to us.

Cookies and Data Tracking

Nelson's website utilizes cookies and similar technologies to improve your browsing experience, assess site traffic, and customize content to better suit your needs. You can adjust your cookie preferences at any time through your browser settings, allowing you control over your online experience.

Policy Changes

We may revise this Privacy Policy from time to time to align with our evolving practices or legal obligations. Any updates will be published on this page, along with a new "Last Updated" date. We recommend that you periodically check this policy to stay informed.

Contact Nelson Directly

For inquiries regarding our Privacy Policy or data practices, please reach out to us.